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Privacy Policy

Effective date: September 25, 2025

 KMS Door Step Services (“we”, “us”, or “our”) operates kmsdoorstepservices.in (the “Site”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services.

Information We Collect

We may collect the following categories of information:

  • Contact information: name, email address, phone number (for example, when you request a service or send an inquiry).
  • Service details: appliance type, problem description, service preferences, appointment dates/times and related notes.
  • Usage data: information about how you use our Site (pages visited, IP address, browser type, device, referring pages).
  • Payment information: if you pay online, payment data is collected by our payment processor — we do not store full payment card details on our servers.
  • Communications: records of your communications with us (email, chat, phone logs) for customer service and quality assurance.

How We Use Your Information

We use the information we collect for purposes including:

  • Responding to inquiries and scheduling or completing appliance repair and maintenance services.
  • Providing customer support and follow-up communications.
  • Processing payments and sending receipts or invoices.
  • Improving our services, Site functionality, and user experience.
  • Sending promotional messages or offers (only if you opt in), and important service-related updates or notices.
  • Detecting, preventing and responding to fraud, abuse, or technical issues.

Legal Basis for Processing (where applicable)

When required by law, we rely on your consent, performance of a contract (e.g., providing a booked service), or our legitimate interests (improving services, preventing fraud). Where applicable, you have rights to withdraw consent or object to certain processing — see “Your Rights” below.

Sharing & Disclosure

We may share your information with:

  • Third-party service providers (e.g., payment processors, booking platforms, cloud hosts, email providers) who assist us in operating the Site and delivering services — they act under contract and only on our instructions.
  • When required by law or to respond to legal process, protect vital interests, or defend our rights.
  • In connection with a business transaction (e.g., sale, merger, reorganization), subject to confidentiality protections.

Cookies & Tracking Technologies

We and third parties may use cookies, web beacons, and similar technologies to collect usage information. Cookies help us remember preferences, analyze Site performance, and improve user experience. You can manage or disable cookies via your browser settings; however, disabling cookies may limit certain Site features.

Security

We take reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect your information, no method of transmission or electronic storage is 100% secure. Please exercise care when sharing sensitive information.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After that, we securely delete or anonymize the data.

Children

Our Site and services are not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can promptly delete it.

Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Receive a copy of your data in a portable format (where applicable).

To exercise these rights or for any privacy-related requests, contact us using the details below. We may need to verify your identity before responding.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of other sites. Please review the privacy policies of any third-party sites you visit.

International Transfers

If your information is transferred outside your country (for example, to service providers or cloud hosts), we will take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Policy Changes

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

  • Business:  KMS Door Step Services
  • Website: kmsdoorstepservices.in
  • Phone: 99869 19905